Frequently Asked Questions (FAQ)

How can I sign up at Unislots Casino?

The registration process is very simple. You need to click on the button “Sign Up” available on any page of the website. Then you should fill in all required personal details, including username, password and email. Once you are done with this, you need to agree with the terms and conditions and confirm your registration. This can happen easily by opening your latest email from Unislots Casino and clicking on the verification link.

What can I do if I forgot my password?

If you want to reset your password, you should go to the authorization page and click on the button called “Forgot Password?”. Then you need to enter your email address and click “Reset Password”. On your registered email address you will get instructions, how you can recover your password. If you have any questions, please contact customer support service.

What can I do if I forgot my email or made a mistake in email address spelling?

If you forgot your email, you will need to reach customer support. Identification procedure must proceed in order to verify your identity. The customer care specialist will help you with this situation. Note that the procedure is not something typical and regular and it is unique for each customer.

Is it possible to change the currency and how can I do that?

Yes, you can change the currency and you can do that easily, as each customer is available to change it from all of the supported currencies. If you want to change it, select the currency you prefer in your profile. Please note that you can request payment only in the currency of a certain wallet.

How fast will my deposit be credited to my account?

All deposits will be processed almost immediately. If something is wrong you should reach out to the customer support.

How long does it take to withdraw the funds from the account?

All requests for withdrawals will be processed within 48 hours. The actual transaction times may vary for the different payout methods. In most of the cases, it will happen immediately after the payment is being initiated. If you cash out using some of the banking methods, you will need to wait 1-3 working days. The actual processing time can be found on the following page "Payments".

What is the minimum amount for the deposits and the withdrawals?

The minimum deposit amount may vary depending on the payment method. The actual limits can be found on the following page "Payments".

Are there any fees for depositing or withdrawing funds?

All transactions are being processed without any fees from the casino side.

What payment methods do you have?

The types of payment methods depend on which country you are in. All methods can be found on the "Payments" page.

What are withdrawal limits per day, per week and per month?

The minimal amount for withdrawal is EUR 20 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. The maximum withdrawal amount processed to a player is EUR 2,500 or an equivalent per day, EUR 5,000 EUR or an equivalent per week and EUR 15,000 or an equivalent per month, unless otherwise specified in the Terms & Conditions of a specific promotion. For more details you can check the page "Terms and Conditions» the Withdrawal and Refund Policy section.

How can I verify my account and what documents do I need to upload?

In order to verify your account, you need to go through the KYC procedure. To find out what documents you need to upload, please contact the customer support.

What bonuses do you have and how can I claim it?

All bonuses and terms can be found on the «Bonus Terms and Conditions» page. For most bonuses, you need to make a deposit and select the current bonus in the deposit section.

What does the bonus wagering mean and where can I find how much do I need to wager?

Wager is a multiplier that shows how much you need to bet in order to wager it and be able to withdraw money. In the «Bonuses history» section of your account you can find the «Progress» of wagered amount.

What should I do if my game freezes or fails to launch?

You should try reloading the page. Do not worry about any data loss. The game will have to launch from the same point at which it froze. If you face the same issue again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If this does not help again, try to clean your cache or immediately contact the customer support service.

Is my personal data well-protected at Unislots Casino?

Yes, your data is very well secured by the GDPR framework. The safety of personal data is one of the most important things for us. We can guarantee maximum protection from our side.

How can I set or disable any limit I have in my account?

You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits”. If you want to disable the limit you can click on the «Delete» button on the concrete limit and then check your email and follow the received confirmation link to activate limit removal. If you didn’t receive an email, please, contact the customer support.

What should I do if I want to close my account at Unislots Casino?

You can restrict your access through limits that you can find in your profile or close it permanently by contacting the customer support service.

Is your casino legal?

Yes, Unislots Casino is licensed and regulated by the Malta Gaming Authority under the following licenses: MGA / B2C / 394/2017 (issued 01/08/2018).

Can I change the information in my account and how do I do that?

If you need to change personal information in your profile, first you have to upload all the necessary documents to your profile, and then contact the customer support with a request to change the information.

Why was my withdrawal rejected?

If you received an email of withdrawal rejection, please pay attention to the information specified in this letter. You can also contact the customer support to find out the reason for rejection.

How many accounts can I create at Unislots Casino?

You can create up to one account per person and their family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.). Your account will be immediately suspended, if you have more than one account and all your funds will be confiscated.

Do you have unanswered questions?

If you have any questions left unanswered, do not hesitate to contact our customer support centre. You can reach it using the Live Chat or the Email option. Once we have your inquiry, we will try to reply to you as soon as possible.

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